Tuesday, September 16, 2014

Quick Tip: Archeage Stuck On "Applying"... [FIX]



Happy Launch Day To All Archeageans! [I'm not sure what they would be called... I'm just going to use that word I made up just now, and hope it doesn't offend any of them] Just a Quick Tip to all players of Archeage, especially those of you trying to install or patch the game through Trion's Launcher application and finding it stuck on "Applying..." and your hard drive going crazy, for literally hours on end if allowed to, with no seeming progress - here's one thing that could be causing this:


Applying... Forever


Long Version


While updating Archeage through Trion's game launcher, Glyph, my computer seemed to be almost 'locked up', just sitting there, the progress bar not moving at all. All it said was: "Applying.." and it didn't seem to be making any progress - but my hard drive light was almost solid, it was so darn busy... So, I did a little poking around, and here are some things I found:

Microsoft's Resource Monitor, showing that the CPU usage of Microsoft's Security Essentials executable (MsMpEnd.exe) is not using up much CPU (top set of two green arrows); but it is using up most of the throughput of the hard drive (bottom set of two green arrows). Click to see Full Size

Opening the built-into-Windows Resource Monitor, to see what could be keeping Windows so busy, I saw that the executable MSMPENG.EXE was going crazy. It wasn't hogging the CPU in usage, it was constantly accessing the hard drive, but the drive didn't seem to have problems (the response time was ok, etc) - so that indicates that it probably wasn't the hard drive's fault. Since MsMpEng.exe is part of the Windows Anti-Spyware/Anti-Virus utilities (Windows Defender/Microsoft Security Essentials/etc) I wondered if it was scanning some huge patch/update file that the game was trying to use. 


Windows Explorer, showing the large temporary files that Glyph/Archeage is creating, which seem to be causing problems with Microsoft's Security Essentials. Click to see Full Size

A quick trip to the Temporary Folder of Windows later... and there it was: a few large files, one of them 15GB alone. Well, no wonder everything seems like it is locking up solid. I made the choice to trust Trion, that they weren't doing anything untoward on my system, that they were merely trying to patch their game, and I temporarily disabled Microsoft Security Essentials, which I had installed on my computer. 

Microsoft Security Essentials, showing where to go to Disable the Real-Time Protection (temporarily), so that the Archeage patching done in Trion's Glyph game launcher can continue and complete. Click to see Full Size

'Et Voila' ["And There It Is"]... everything was working again, the patch completes in mere seconds and the game started up... 



Short Version


Part of how the Trion's game launcher Glyph appears to be set up is, it will patch/update Archeage by creating huge temporary files, which at least one virus scanner (Microsoft Security Essentials) chews and chews on forever (scanning the large files slowly). This gives the appearance that 'nothing is happening'. Disabling your anti-virus [in my case, I was running MSE] temporarily, should allow the patch to continue and the game should start soon after...

In my mind, the button wasn't saying "OK" anymore.


While this fix [more of a workaround really, until Trion and/or Anti-Virus Software companies actually fix whatever is causing the problem] is somewhat of a security risk (disabling any security on your system always is), it does appear to solve the issue and allow the patching to continue and the game to run. As long as Trion isn't trying anything 'funny' - which I doubt they would, as it would negatively affect their publicity and possible future income - then disabling your own anti-virus protection, for this one purpose, should be ok [sorry Trion, 'it's not you ..it's me', I am just cautious towards telling others to disable any Security their systems may have]. In the end, I hope it works for you all, as it did for me.


Have fun playing Archeage and See You In The Game!

12 comments:

  1. I have this problem, but I have no anti-virus (i know, dangerous). So I don't quite get why I get this problem.

    ReplyDelete
  2. @Anonymous said...
    I have this problem, but...

    Reply:
    Hmm...

    I don't worry about running anti-virus that badly - but I try to, for other people, to help protect them. I usually don't have one actually, but I have been trying out Microsoft's Built-In one for the past while in Windows7. All through WindowsXP I didn't have any [for instance], just a software firewall addition. Although yes, it is slightly 'dangerous', I think the main two things people can simply try to avoid are:

    i) don't download/install things from people you don't know (if possible) and
    ii) don't go to 'extremely' questionable websites

    If people are backing up important files once in a while to more permanent media and especially if you are comfortable with possibly formatting/reinstalling the operating system if you ever have a bad 'breach', then it's fine, in my non-professional opinion.
    [My professional opinion is slightly different /wink]

    As for your issue, I'm sorry that you are getting it still, but there could be a bunch of things. Here's some ideas:

    »» Trion has a page for General Troubleshooting of Archeage and Patching, you could try some or all of the steps on there:

    https://support.trionworlds.com/app/answers/detail/a_id/1737/~/archeage-patching-issues

    The step "Add Exception to Firewall/Anti-Virus" is just a more permanent solution to what I have described above that happened to me, but if someone is getting that problem 'every time', then it would help. Since you are not having the same issue (with an AV app), then you can try the other things, still.

    »» Another thing could be the way files are allocated on your hard drive where Archeage is installed, which is also mentioned by Bubbafat at the official forum for Archeage here:

    http://forums.archeagegame.com/showthread.php?37886-Stuck-when-applying-the-game-download-at-15-seconds-remaining&p=620592&viewfull=1#post620592

    If the partition where Archeage is installed is formatted in FAT32 [for example], then the largest a file can be, in size, is about 4GB. Many of the temporary files that the Glyph Launcher/Archeage seems to create are larger than that, so it may run into a problem.
    Windows usually formats a hard drive partition as NTFS however and not FAT32 [these days], so this restriction shouldn't be there. But, just in case, you can check if the partition you installed Archeage - and the location of your Temporary Files in Windows - are both on NTFS, then you'll know if it's a file allocation problem. If one of those partitions/drives are formatted in FAT32, then you can convert the drive to NTFS (which has a file size limit of about 16 Billion GB). Instructions on how to do that (Windows7) can be found here:

    http://windows.microsoft.com/en-us/windows/convert-hard-disk-partition-ntfs-format#1TC=windows-7

    Hopefully, Trion's steps, or changing the format of your drive can help solve your issue, since you are not running any AV apps at this time. Good luck with it!

    ReplyDelete
  3. Thanks for the help it worked :)

    ReplyDelete
    Replies
    1. @Anonymous said...
      Thanks for the help it worked

      Reply:
      You're most welcome! Thanks for stopping by and saying so, I'm always glad to hear a Tip has helped someone out (:

      Delete
  4. Thank you so much ^^! It really worked!

    ReplyDelete
    Replies
    1. @Rafa Lima said...
      Thank you so much ^^!

      Reply:
      I'm glad it helped you! ✌(‾⌣‾)
      I was hoping it would help other people out, even if they were utilizing a different anti-virus program than I was at the time. Thanks for stopping by to let me know!

      Delete
  5. This is actually interesting post, from every point of view it is really outstanding.
    I am a game developer and i like to play games ?
    If you people love to play games you should visit once…
    http://www.archeagegold4u.com/

    ReplyDelete
  6. Impressive problem-solving methods. It worked clean and good for me. thanks for the info

    ReplyDelete
    Replies
    1. /blush

      You're most welcome - I'm glad it worked for you!

      Delete
  7. Replies
    1. You're welcome! :)

      Nice to hear it is still working for people, thanks for stopping by

      Delete